Ready to Deliver Above and Beyond: Law Department Operations Managers (LDOs) Becoming Strategic BUSINESS Partners
Original Broadcast Date: Wednesday, May 1, 2013
Increasing competitive pressures coupled with growing regulatory challenges has heightened the General Counsel’s focus on managing enterprise risk. As a result, LDOs must transform their departments into strategic corporate assets by reducing turnaround times, driving down costs and focusing on critical business challenges and goals. Staying on top of in-house operations best practices is what the Law Department Operations Survey has been doing for five years and this year’s results are proving LDOs are increasingly moving from service provider to strategic business partner.
Topics to be covered:
- LDOs providing strategic input to the enterprise
- Bring your own device (BYOD) policy
- Records management
- Information governance
- Mitigation of orphaned information
- Limited e-discovery tasks coming in-house
- E-discovery managers as liaisons/overseers/ managers
- Corporate culture and budget limit how much e-discovery in-house
- Actuals vs budget is the most popular
- Matter mix trends (types, % active, age)
- Law firm performance/ratings (at matter close?)
- Reducing legal costs
- In-house talent development/retention
- Globalization of legal issues
- Rich Seleznov
- Managing Director
- Huron Legal
Rich applies more than 25 years of financial and management experience to improving the business performance of law departments and law firms through process improvement and the use of technology. Focus areas include reducing the cost of delivering legal services by optimizing internal resources, external spend and discovery management. Also, Rich works with clients on technology strategies, business process improvement, benchmarking, and technology implementations. Prior to becoming a consultant, Rich directed the Business and Technology Operations for Exxon’s Law Department with responsibility for financial processes, information technology, human resources, litigation support, and the management of 150 non-attorney personnel.
- Blane Erwin
- Vice President, Strategic Initiatives
- Bridgeway Software Inc
Blane Erwin joined Bridgeway in 1998 and develops innovative tools to increase client satisfaction and direct the company's long-range innovation efforts. His 20 years of experience in technology strategy, market research and business assessment contribute to Bridgeway's growth. Prior to Bridgeway, Mr. Erwin was director of Business Trade and Technology Strategies for Forrester Research, Inc. where he advised senior executives at firms such as Bank of America, General Electric, Lucent, and 3M about technology's impact on long-range business strategy. He has been quoted in Business Week, Fortune, and The Wall Street Journal, and holds a Bachelors degree in electrical engineering from the Georgia Institute of Technology.
- Scott Rosenberg
- Legal Operations Manager
- Kraft Foods Group
Scott has consulted to Fortune 500 companies and led professional service operations for almost 20 years. Scott recently joined Kraft Foods to manage their legal operations. Before that, he was managing his own consulting firm, TopRate Services, LLC. Prior to TopRate, Scott was Managing Director at Huron Legal Business Consulting and before that, he was Senior Director, Corporate Legal Services, Baker Robbins & Company.
In 2010, he founded TopRate Services, LLC to provide a new kind of advisory service--one centered around systems of engagement. How do LDOs better communicate with clients? Collaborate with suppliers and those outside the organization? Share knowledge with peers? His primary focus is on getting business people to work from anywhere, with anyone, at anytime. In particular, he believed his company was at the forefront of applying virtual events technology to everyday business situations that extend beyond trade shows and conventions--the virtual business environment.