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About the Author

Nikhil Lala

Nikhil Lala

Nikhil Lala is a Senior Manager at Deloitte Tax and part of Deloitte’s Service Delivery Transformation practice, in the areas of business process outsourcing, legal process outsourcing and IT (infrastructure and applications) service delivery planning and outsourcing.  Nikhil has extensive hands-on experience with advising on end-to-end service delivery transactions from initial assessment to the transition and measurement period of the journey.

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