About the Author
Colin Rule is the Chairman and COO of modria.com, an online dispute resolution service provider in Silicon Valley, building ODR tools like the Mediation Room and the Gebruikersjury. From 2003 to 2011 he was Director of Online Dispute Resolution at eBay and PayPal. He is a Fellow at the Gould Center for Conflict Resolution at Stanford Law School and he works closely with the National Center for Technology and Dispute Resolution at UMass-Amherst. He can be reached at firstname.lastname@example.org.
Commercial transactions routinely circle the globe in milliseconds. But if a problem arises, resolutions are still largely tied to paper-bound, in-person processes. Business has gone virtual, but the resolution of disputes is still primarily a face-to-face endeavor. To stay relevant to the challenges presented by global business we need to...
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