Macy’s to shell out $650K, hire outside consultant in racial profiling settlement

Settlement is the result of a New York state probe that followed multiple complaints about the company’s security policies.

It’s perfectly acceptable to judge a potential purchase based solely on its appearance through a Macy’s store window, however, as the retail chain recently found out, judging customers in a similar fashion is not so acceptable. On Aug 20, the New York Attorney General’s office announced a $650,000 settlement with Macy’s that seeks to correct the company’s alleged use of racial profiling against customers.

The AG’s office began investigation into Macy’s security policies following over a dozen complaints of wrongful detention and racial profiling, all of which occurred at the company’s flagship store in New York City. According to reports, Macy’s loss prevention team detained African-American customers traveling between floors with merchandise and repeatedly denied non-English speaking customers phone calls or interpreters in the event of credit card issues, making allegations of fraud instead.

Executive Editor

author image

Chris DiMarco

Chris DiMarco, Executive Editor of InsideCounsel magazine, has a background in multimedia production with previous involvement in projects in which he developed and created content...

Bio and more articles

Join the Conversation

Advertisement. Closing in 15 seconds.