Since 1975, the U.S. has served as home to over 2.5 million refugees, accepting more immigrants than all refugee-friendly countries combined. Not to mention, the majority of these residents speak little to no English, making language barriers more common than ever before. As a result, the Joint Commission issued a compliance ruling in 2011 and overtook the monitoring of hospitals across the country to ensure that they remain in compliance with the law and provide language services to patients.
Despite the law, many healthcare systems have reported difficulties with remaining in compliance, according to officials at Video Remote Interpreting (VRI) company Stratus Video Interpreting. In an effort to protect healthcare systems with meeting compliance standards and increasing equal language access, Stratus offers healthcare systems a solution: VRI interpreting simplifies communication and cuts costs without sacrificing service.
According to Stratus, VRI technology reduces costs by 80 percent. The foundation of VRI is that it combines high quality face-to-face interpreting with the affordability of on-demand interpreting, allowing its users to get interpreters for patients 24/7. The company’s services complement existing language services with the ability to be loaded onto any PC, Mac, smartphone or tablet. The application cuts interpreting costs by negating the need for an interpreter to travel to a location and increases access to language services, ensuring that every citizen has equal access to healthcare.
In its effort to assist hospitals in compliance while reducing malpractice suits due to interpreting errors, Stratus upholds the standards of the Health Insurance Portability and Accountability Act (HIPAA) for protecting patient data by ensuring that all essential security measures are in place.