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Calculating ROI to drive change

The “points of return” from law department technology could generally be found in three buckets

I had the pleasure of sitting down recently with InsideCounsel Publisher Lloyd Johnson and columnist Connie Brenton, whose day job is chief of staff and director of legal operations at NetApp. We talked a lot about how much of her job is devoted to “change management,” and how much time and energy any lawyer or legal operations professional has to spend getting buy-in and budget in order to drive innovation in the law department.

In fact, according to last year's Annual Law Department Operations Survey, published by InsideCounsel and Blickstein Group in cooperation with Huron Legal, “driving/implementing change” was chosen as the single biggest challenge in managing law department functions. (You can get this data and more by taking this year's survey. Please go to and fill out the questionnaire.)

Brad Blickstein

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