Client service differentiators: What makes the difference

It's worth taking the time to connect with outside counsel and discussing these characteristics and the weight they carry at your company and what they mean to your team

Delivering on promises is still an opportunity for a firm to differentiate itself from others. We’ve summarized two years’ worth of client interviews with general counsel and senior litigation counsel to find what they look for in outside counsel.

Client Service Differentiators

Silvia Coulter

Silvia Coulter is a principal consultant with LawVision Group LLC. Reach her at

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