When I first heard the term “change management” several years ago, my first thought related to keeping nickels, dimes and pennies out of the cup holders in my car. Admittedly, change management is a tier-one piece of consultant-speak. However, there is no denying that the legal industry is in the midst of significant change, and managing that change is a worthy topic for both law firms and clients.
Some things are constant: Clients always want business-aware service that is hyper-responsive and provides value for the dollar. However, consider the following changing factors that firms must navigate in trying to provide that service: