An introduction to corporate legal service delivery transformation

Corporate legal departments need to determine not only what areas they want to source, but also the right time to implement such a solution

This article is the first in a four-part series on implementing a corporate legal process outsourcing (LPO) solution. It provides an overview of corporate legal service delivery transformation.

You read it online every day: Increasing regulations and litigation costs are driving corporate legal budgets through the roof. As a result, companies are seeking legal spend reductions and asking their legal departments to figure out how to operate more effectively and efficiently. Service delivery approaches that worked for corporate legal teams in the past can no longer sustain the vision and requirements for the future. To address these concerns, corporate legal departments are increasingly looking to legal process outsourcing (LPO). However, in implementing an LPO solution, corporate legal departments need to determine not only what areas they want to source, but also the right time to implement such a solution — i.e., before, during, or after internally transforming existing processes.

Contributing Author

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Gail Blauer

Gail is a Director in Deloitte's Strategy and Operations practice. She focuses on large, complex Global Business Model Transformation guiding clients through outsourcing, shared services...

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Michael Caplan

Michael Caplan is a Manager at Deloitte Consulting and part of Deloitte’s Strategy & Operations practice, where he advises clients across industries in various legal...

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Nikhil Lala

Nikhil Lala is a Senior Manager at Deloitte Tax and part of Deloitte’s Service Delivery Transformation practice, in the areas of business process outsourcing, legal...

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