What to do (and not do) in a data breach response

While all data breaches take time to resolve, forward-thinking measures can reduce time and cost

The moment that you realize an intruder has broken in to your network, your first response might be: PANIC!  But your response should be to call your first responders — a response team that has been preselected by you before a crisis hits.

Inside the company, that will usually include IT, Security, and Legal, as well as the chief information officer, chief information security officer, and leadership from human resources and corporate communications. But that is only part of the team; your external partners may well include forensic experts to analyze and respond to the breach, outside counsel, your insurer, insurance broker and coverage counsel.

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Miriam Smolen

Miriam Smolen is a partner at the Washington, D.C. law firm of Gilbert LLP. She represents policyholders in complex insurance coverage litigation, dispute resolution, and...

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Contributing Author

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Tom Hibarger

Tom Hibarger is the managing director of the Washington, D.C. office of Stroz Friedberg, LLC, a global investigations, intelligence, and risk services company. Tom directs...

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