At the enterprise level, legal departments are often characterized by the glacial speed with which they implement new technologies and processes. This is likely the result of the risk adverse mentality most have adopted. But as new technologies proliferate, there could be higher risk in sitting still.
While solution review and implementation was once solely the general counsel’s decision to make, the creation of roles in legal department operations (LDO) has improved the law departments’ ability to assess and implement technology. So what are the technology concerns of LDO managers? That’s exactly what the Sixth Annual Law Department Operations Survey produced by InsideCounsel and Blickstein Group, in cooperation with Huron Legal, set out to discover.
Considering external options
For many LDO managers, the decision to use outside vendors or internal resources comes down the basic question of what’s available. Given the technology needs across an enterprise, the use of contractors is sometime preferable to putting in a ticket and waiting for IT to respond.