Price, service among key reasons why clients fire law firms

A new study by Acritas helps explain why one third of the world’s largest companies dropped a law firm in the past year, and what firms can do to prevent getting fired in the future

It appears that choosing a law firm is a lot like choosing any type of provider, from telephony to catering: price and customer service really matter. This perspective is supported by the results of a survey conducted by legal market research specialist Acritas.

The study, which surveyed 968 senior in-house lawyers in companies across all industries that generated more than $50 million in revenue, found that 33 percent of companies globally stopped using a firm in the past year. Two of the top drivers, according to Elizabeth Duffy, Vice President, US, Acritas, are price and service.

Senior Editor and Community Manager

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Rich Steeves

Richard P. Steeves is Senior Editor and Community Manager of InsideCounsel magazine, where he covers the intellectual property and compliance beats. Rich earned a B.A....

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