Many in-house legal professionals face the "make or buy" decision every day: which matters or parts of matters will they handle in-house, and which matters will they seek external assistance on. Decisions often include assessing risk, magnitude, impact, talent and staffing mix (internal and external), required response time, availability of tools and technology, desire for efficiency and consistency, and cost effectiveness. Depending on the matter and jurisdiction, privilege and defensibility considerations may also be part of the risk and overall decision matrix.
Companies in heavily regulated industries often have dedicated in-house resources for handling portions of their e-discovery workflow. Roles can range from serving as touch points within the company to performing (or managing) end-to-end e-discovery in-house.
Consider how the technology will integrate with the company's systems and data security measures so that information that needs to be collected can be collected using the tool. Ask questions about how the technology interfaces with existing technology systems, and understand any limitations or special measures that may need to be implemented.