In the previous article in this series, I promised a case study to show how one company took a flood of data about legal spend flowing through its inside counsel department and made it into a useful stream of information. Motorola Solutions, based in Schaumburg, Ill., leveraged technology and process plus internal and external data to control spending and drive new disciplines into its legal and government affairs organization.
Motorola Solutions provides mission-critical communication infrastructure, devices, software and services. The company provides these products and services for enterprise and government customers worldwide. Last year’s revenue was $8.7 billion.
Dunning understood benchmarking was critical to her department’s ability to truly understand how it stacked up in the market and where the company had opportunity for improvement. To do this, they leveraged industry reports and tools that provided quantifiable benchmarks, derived from data about the results law departments in other companies were experiencing. The initial stage of benchmarking focused on attorney rates and patent filings.