I recently met with a client who shared—vented really—how woefully unsuccessful she has been in securing a competent e-discovery vendor. A number of recent matters were fraught with disappointing vendor oversights. Most were due to poor communications.
Take, for example, status reports. In one case—a high-level, high-stress project that involved collecting a data from 30 custodians within 48 hours—there was essentially no communication from the vendor. At the end of the first day the firm had no idea where the project stood.