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Disabled people sue retailers over e-commerce sites

Suits claim companies are obligated to make websites as accessible as stores

Since Congress enacted the Americans with Disabilities Act (ADA) in 1990, retailers nationwide have been required to make their stores accessible to disabled people by installing automatic doors, ramps and other modifications. But as retailers continue to focus on building their online sales, advocates for disabled people say companies must modify their websites to accommodate individuals with hearing and sight impairments, just as they’ve done with their brick-and-mortar stores.

Most courts have dismissed cases in which advocates argue that the ADA applies to the Internet. “Congress never contemplated the Internet at the time [it enacted the ADA], and if they had, they would have included it,” Santa Clara University School of Law Professor Eric Goldman told the Wall Street Journal.

Ashley Post

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