Technology: Don’t let the cloud services Grinch steal your Christmas

Netflix outage offers lessons in how to ensure that cloud customers take adequate steps to protect themselves in their cloud service contracts

On Christmas Eve 2012, Netflix—a leading provider of Internet streamed video content—received the electronic equivalent of coal in its online stocking.  

Beginning on the afternoon of Dec. 24 and continuing well into Christmas Day, many Netflix customers experienced difficulties in accessing portions of Netflix’s services. Instead of settling by the fire to watch a movie, these unlucky customers were forced into spending more time with their family and friends.

Contributing Author

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Todd Taylor

Todd Taylor is a Senior Counsel in Moore & Van Allen PLLC’s Intellectual Property practice group and its Commercial & Technology Transactions practice group. 

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