The first article in this two-part series examined the key issues surrounding the transition into an outsourcing relationship (take-off). This article addresses the flip side of the agreement: key issues counsel should consider for successfully transitioning services back to the company, or to another supplier, after an outsourcing agreement terminates (landing).
4. Understanding the supplier’s solution
It is critical for counsel to understand exactly how the supplier provides outsourcing services to the company, so it can move forward after the end of the relationship. As part of moving forward, the company should seek certain rights and obligations from the supplier after termination, including a right to use the technology and materials used by the supplier.