A tale of two soft cost recoveries: Developing a defensible, verifiable cost recovery policy

Crafting a policy that works for you and your clients

It was the winter of despair

In Part 1 of this series, I described the relatively recent erosion of soft cost recovery occurring in law firms as it is seen from the firm’s point of view. The majority of firms still use the traditional cost recovery model, even though by doing so, those firms may be losing money on many recoverable items. This decline in the recovery of costs is predicated largely on the fact that clients are much more sensitive to what they view as extraneous charges, ultimately breeding systemic mistrust in the validity of the costs of these charges.

Contributing Author

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Rob Mattern

Rob Mattern is president and founder of Mattern & Associates LLC, a consultancy proven to decrease law firm overhead expenses through developing in house...

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