Class action lawsuit claims Roto-Rooter bills customers for unnecessary work

Consumers say plumbing company falsely assessed repairs, overcharged for services

Roto-Rooter is under scrutiny for allegedly deceiving customers into paying for unnecessary repairs. Three Minneapolis consumers slapped the plumbing service company with a class action lawsuit Monday.

Plaintiffs Dawn Mills and LuAnn and Michael Cosgrove claim Roto-Rooter violated state “truth-in-repair” laws and pressured them into overpaying for repairs. According to the lawsuit, Mills called the company last December after her sewer backed up and was told she had to pay $8,750 to repair a broken pipeline.

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