When we launched the Law Department Operations Survey in 2008, indications were that law department operations managers were reaching beyond their own departments to take on new roles in other facets of the business.
With budgets remaining tight and the overall business environment becoming ever more complicated since then, we've seen that trend grow more pronounced in subsequent surveys. Law department operations managers have become increasingly integral strategic players within their organizations. And apparently they understand that they must use their unique skill sets in new ways to tackle their additional responsibilities. Case in point: Respondents to this year's survey, our fourth, say identifying opportunities for business improvement and cost savings is one of their greatest challenges.