At a recent legal conference I listened to a panel discussion led by a large, international law firm on global record retention programs. Each panelist - legal staff from large to medium-sized corporations - discussed the success of their program. Someone from the audience asked the panelists how their programs handled e-mails. All the panelists replied that their record retention programs did not address e-mails. My reaction: What?!
Record retention and deletion programs that do not address e-mail and other electronic documents are not, in my opinion, real record retention programs. Organizations that have paper-centric programs that address electronic documents minimally or not at all are setting themselves up for failure.