Stasia Kelly, currently of counsel to DLA Piper's White Collar, Corporate Crime and Investigations Practice, has had a long career as a general counsel at companies including AIG [where she also served as vice chairman]; MCI/WorldCom; Sears, Roebuck &Co.; and Fannie Mae. She shared her insights on crisis management preparation in an interview with InsideCounsel for the October Feature, "Deflecting Disaster." Following is an edited transcript of that interview.
Q. What is the most important thing for a general counsel to understand about crisis management?