Online Exclusive: Read more of Madeleline Johnson's interview with InsideCounsel.
Q: Tell me a little about the work you do as GC of Southwest.
A: The work is so varied. You have a calendar that says what you're doing on any given day, then it turns out totally differently. That is an exciting part of the job. It is not for someone who likes everything planned out. You have to go with the flow, be flexible, react quickly and be decisive.