Technology: Key Issues for Cloud Computing Customers

Now that we have summarized some key issues from the perspective of the cloud computing vendors, it's time to review some key issues from the perspective of the customers. Customers who are looking to access computing capability, whether from vendors providing infrastructure as a service, platform as a service or software as a service, need to be sure that they address issues that are specific to the cloud computing model and not ordinarily negotiated in the context of a license agreement for a traditional software distribution.

In addition to the service level commitments discussed in the prior column, which are of concern to both vendors and customers, the following are some more customer-centric issues that we recommend customers negotiate in their service agreements:

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