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Call Center Company Agrees to $2 Million Back Pay Settlement For Overtime Violations

The Department of Labor announced Wednesday that Teleperformance USA, a Salt Lake City-based call center, has paid $1,978,147 in back wages to 15,862 workers in 10 states for overtime violations under the Fair Labor Standards Act.

The company provides over-the-telephone customer service for clients including Sprint Communications, Verizon Wireless and Dell Computers.

"The overtime violations occurred primarily because employees were not compensated for all hours worked when the company failed to pay for breaks that were less than 30 minutes in length, or for time spent by employees waiting for work areas to become available even though their shifts already had started," the DOL stated in a .

The DOL has announced its intention to crack down on violations of wage and hour laws.

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Mary Swanton

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