Effective Compliance Depends on Front-Line Managers

Following this year's Super Bowl, CBS aired a new reality program called "Undercover Boss." The show focuses on company executives secretly going "undercover" to take on various entry-level jobs at their companies. As you would expect, the entertainment value comes mainly from the executives' surprise and realization that what actually happens on the factory floor can be worlds apart from policy decisions made in the boardroom.

The show exposes a reality already familiar to in-house attorneys and compliance personnel: No matter how strong the compliance policies, their ultimate effectiveness depends on front-line managers to apply and enforce them.

Janice Block

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