Flying High

David Hayes

That relationship provides challenges because passengers don't understand that they were actually flying on a Trans States airplane--"Well, no, I bought a ticket on United." We have to give them notice--it's actually printed on their ticket that this flight is being operated by Trans States Airlines. But it's supposed to be a seamless product. We'd like the passenger to show up and go on their whole flight, and think they just had a great experience on United or they had a great experience on U.S. Air. They don't even need to know the name Trans States at all. That would be the perfect day for us.

Q: As Trans States' sole lawyer, how do you handle the work?

Associate Editor

Lauren Williamson

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