Top 10 Client Service Best Practices

Be Accessible
Client service isn't brain surgery. Our readers' top client service best practice is very simple -- answer your phone.

Just making yourself available when your client calls or stops by your office goes a long way toward building a strong partnership with business units.

"There's no way we would have invented them on our own," says Brian Swartz, senior vice president of legal and commercial services at Aecon.

Empower Your Clients
Putting legal tools in your clients' hands can make their lives easier--and yours, too.

Get to Know Clients
Cultivating relationships with internal businesspeople is an investment that always pays off.

Tamara Joseph, general counsel of Mayne Pharma, greets new clients with notes of introduction and continues with regular meetings and more personal contact such as lunch dates.

Technology Editor

Keith Ecker

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