When PetSmart was looking for its first-ever general counsel in 1999, Scott Crozier had more than just the legal acumen and business savvy for the job--he had the added advantage of being a born animal lover. Crozier grew up on two acres of land in Grand Junction, Colo., where his family raised a menagerie of dogs, cats, chickens, rabbits and ducks. This upbringing made Crozier feel right at home at PetSmart's Phoenix headquarters, where employees' pets roam the premises.
Crozier's career took an interesting path to thatperfect job--he spent time in the Air Force, tracked fraudulent gem dealers, founded a consultancy and did environmental compliance work for a mining company before landing at PetSmart.
Q. Why didn't you follow in his footsteps and become a chemist?
A. I was actually headed that way. One of my majors in college was aeronautical engineering, but eventually I got somewhat bored with it.
Q. What is the strangest thing that has happened to you on the job?
A. It was the Rosanne Rosanna Danna complaint. We received a letter from a customer who was complaining about an adoption agency in one of our stores. She said we weren't taking care of the animals, the dogs hadn't been vaccinated and the adoption people weren't helpful. We contacted her and told her how concerned we were about the information and she told us, "Well I didn't really observe this in your store, I saw it when I went into one of your competitor's stores where the same adoption agency was set up."