Feedback Loop

Part of my role as the publisher of InsideCounsel is to stay tuned in to how in-house counsel interact with the law firms they employ.

To do that, I've recently moderated several panels of general counsel who--for the benefit of law firm attorneys in attendance--discussed their opinions of outside counsel and what they need from law firms. Client surveys are a frequent topic of discussion at these panels, but the perspectives many GCs give on the subject are disappointing. Most GCs report either that they don't participate, or have never been asked to give formal feedback.

staff Writer

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